Placing Your Order
Once you have chosen your goods, you can proceed to checkout. You can pay for your order by credit or debit card or by mailing in your payment (e.g. cheque or postal order). If you choose to mail in your payment your order will not be processed until we are in receipt of your cheque or postal order. Once we have received your order you will receive an automatic confirmation e-mail. As we process and ship your order you will receive further e-mails explaining your order status.
Should your order contain products that are out of stock, we will notify you of this with an approximate waiting time. At all times until despatch you have the right to cancel all or part of your order.
Your goods will be despatched in good time so long as the items are in stock and depending upon the shipping service selected should be with you 1-4 days from despatch. However, please allow up to 14 days for delivery and please note that estimated shipping times are from date of despatch not from the placement of the order.
Should there be an error with your order we require that you notify us in writing within 30 days of receipt. We will arrange collection of the incorrect order (or in the case of light items we may request you to optionally post them to us, in which case we will refund your postage costs). Whilst in your care, the parcel is deemed your responsibility. If you lose, use or give away that parcel, no replacement will be provided. Once our courier has collected the parcel, we will despatch the corrected order on a next working day service, usually with some free samples subject to availability to make up for any delay endured.
If your country is not listed, then we do not currently ship to that country. If this is the case, please send us a request and we will look into shipping to your country. Please do not place an order for an unlisted country without asking us first, as these incur us transaction fees for the payments you make. If you do this, then we will have to issue a refund, which will be minus the transaction fee incurred.
Content of this Site
All written content of this site is copyright of JBC or our suppliers. All content submitted to us by users becomes the property of JBC should we decide to publish it. No portion of this site should be reproduced elsewhere without our written permission. That said, if third parties are interested in using any articles from this site, they may do so only with our permission, text to the effect that the article belongs to JBC and its authors and a link to www.jbc-nutrition.co.uk
We try to ensure that our prices are always up to date but occasionally there may arise a situation beyond our control where the prices are subject to change.
Discount codes will be issued from time to time for a limited time only. All discount codes are to be entered when checking out.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from the use of this website.
JBC does not disclose any information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
- Complete customer orders
- Only disclose information for delivery purposes
- Advising customers of current promotions
In the unlikely situation that you wish to return your goods, please first contact us and explain the situation. We will then advise you whether to return the goods to ourselves or the manufacturer depending upon the problem. We accept the return of goods sent back to us within 7 days of receipt. If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. All you pay for is the return postage of the unwanted goods and our original postage costs to you. We do not however, accept the return of opened and/or part used goods.
We do ask that you please contact us first to let us know that the product is being returned. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.
If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus a 20% restocking fee. If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
Clearance items as stated in the product description are non refundable and non returnable, upon purchase the customer agrees to this condition and exception of the clearance item from the returns policy.
Governing Law and Contract Formation
No contract will subsist between you and JBC for the sale by it to you of any product unless and until JBC accepts your order by e-mail confirming that it has dispatched your product (whether or not you receive that e-mail). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time JBC sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded with the laws of England, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and JBC irrevocably submit to the non-exclusive jurisdiction of the English Courts.
TO THE FULLEST EXTENT PERMITTED AT LAW, JBC IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, JBC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither JBC nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, JBC does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of JBC, its affiliates, directors, employees or other representatives.